Table of Contents
1 Introduction
Nanjil VNR Biriyanis ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our website, mobile applications, and services. We encourage you to read this policy carefully to understand our privacy practices.
2 Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide to us, including:
- Personal Information: Name, email address, phone number, date of birth
- Booking Information: Reservation details, room preferences, check-in/check-out dates, number of guests
- Payment Information: Credit/debit card details, billing address (processed securely through PCI-DSS compliant payment gateways)
- Guest Communications: Messages, feedback, complaints, reviews, and ratings
- Special Requests: Accessibility needs, dietary restrictions, or other special requirements
- Identification Documents: Government-issued IDs for verification purposes during check-in
2.2 Automatically Collected Information
When you visit our website or use our services, we automatically collect:
- Technical Data: IP address, browser type and version, operating system
- Usage Data: Pages visited, time spent on each page, links clicked, search queries
- Device Information: Device type, unique device identifiers, mobile network information
- Location Data: General location information based on IP address (not precise GPS)
- Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies
2.3 Information from Third Parties
- Payment processors and payment facilitators
- Third-party booking platforms and travel agencies
- Social media platforms (if you connect your account)
- Analytics providers
3 How We Use Your Information
We use the information we collect for various legitimate purposes:
Service Provision
Process and complete reservations, bookings, and transactions
Communication
Send booking confirmations, updates, and service notifications
Customer Support
Respond to inquiries, feedback, and complaints
Account Management
Create and maintain your account, manage preferences
Marketing
Send promotional materials and newsletters (with your consent)
Analytics
Analyze usage patterns and improve our services
4 Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:
- Service Providers: Third parties who assist us in operations (payment processors, email services, hosting providers, analytics)
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In case of merger, acquisition, or sale of assets
- Affiliate Organizations: With our parent company and subsidiaries
- Guest-Related Parties: With travel agencies, corporate booking platforms, or other authorized parties as authorized by you
All third parties are contractually obligated to maintain confidentiality and use your information solely for the purposes specified.
5 Data Security
We implement comprehensive technical, administrative, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure password protection and authentication protocols
- Regular security audits and vulnerability assessments
- Access controls and role-based permissions
- Secure data storage and backup systems
- Employee confidentiality agreements and training
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we maintain reasonable safeguards consistent with industry standards.
6 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
7 Your Privacy Rights
Depending on your location and applicable laws (including GDPR, CCPA, and Indian data protection laws), you may have the following rights:
Right of Access
Request access to your personal information
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Object
Object to processing for marketing
To exercise any of these rights, please contact us using the information provided in the Contact Us section.
8 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
You can control cookie preferences through your browser settings or opt out of certain tracking technologies.
9 Third-Party Services
Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party services before providing your information.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Nanjil VNR Biriyanis
Balamore road, Jn, Erachakulam, Nagercoil, Tamil Nadu 629852, India
We aim to respond to all inquiries within 7 business days